Coordinator Customer Services (Import)

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Aktualizacja: 23 dni temu

                             OCEAN NETWORK EXPRESS (EUROPE) Ltd. Sp. z o.o.
Ocean Network Express (ONE) is a leading global container shipping company. Created from the legacy of three Japanese liner companies now united as ONE, our vision is to take the container shipping business to a new level connecting oceans and continents with our extensive liner network service portfolio across over 100 countries.
We have a global fleet of more than 250 vessels, actively participate in all major global trade lanes, run the latest IT systems and have an extensive terminal ownership portfolio. Our global headquarters are in Singapore with regional headquarters in Hong Kong, UK, USA and Brazil.
Our offices in Poland are located in the Tricity area with the commercial office in Gdynia which handles the Polish ONE container shipping business – Sales and Customer Services. The other is a Central Service Unit in Gdańsk (CSU) that handles Port Operations, Equipment Control Management and Maintenance & Repair for all ONE European locations.
Currently we are looking for a talented, motivated candidate to join our team as:    
 
                                        Coordinator Customer Services (Import)
                                                             Workplace: Gdynia
Customer Service department is responsible for coordination of operational issues relating to import shipments for polish customers. Above mainly implies providing high quality service by timely releasing containers, inland transport arrangements, invoicing, responding to customer’s queries, coordination of information flow between various departments involved in import process.

In this position you will be mainly responsible for:
  • Ensuring high quality customer service by delivering targets, objectives and customer satisfaction
  • Accurate processing and coordination of customer requests to ensure that all important carrier and merchant instructions are processed effectively
  • Ensuring that cargo is released, and that freight and charges are collected
  • Ensuring accurate invoicing and cost are fully recovered
  • Acting as first point of contact for resolving customer (cargo) claims, queries and disputes
  • Ensuring that all processes and transactions are fully compliant with company rules and regulations
  • Communicate effectively with Customers, Customs, Port Health, Sales, Accounting, Operations and Equipment Control
The ideal Candidate for this position should/ have:
  • Preferably at least 3 years of shipping experience
  • Very good English skills written and spoken
  • High attention to detail and accuracy
  • Exhibit excellent Customer focus
When working with us you can expect:
  • A stable employment in a dynamic and international organisation that is one of the leaders in the market
  • Wide benefit package including: Cafeteria, life & health insurance, private medical care, Multisport cards and others
  • Great work atmosphere
  • Team integrations and company-wide parties
  • Modern and comfortable office with adjustable desks
If you believe your skills and competencies could be of an advantage at Ocean Network Express, please send us your CV to the e-mail address: p...@one-l... Wyświetl e-mail and let us talk.

Prosimy o dodanie klauzuli:

Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych).
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