Customer Service Specialist with German

Jestem
Firmą
Branża / kategoria
Obsługa klienta

Aktualizacja: 14 minut temu

  • Min.Bachelor Degree
  • At least 6-12 months of retail Omni-channel e- commerce experience focusing product support, warranty and customer experience
  • Good knowledge of German language (min.C1/C2)
  • Good knowledge of English language (min.B2)
  • Excellent customer issue resolution focus related to online / in-shop orders, refunds and replacements, warranty, etc.
  • Ability to learn, retain and apply large amounts of product, procedure, policy and system information
  • Interpersonall skills such as: understanding, active listening capabilities, knows how to probe and to get relevant information; empathy

  • Receiving end user requests for product details, warranty registration and general inquiries
  • Provide first level resolution providing excellent customer experience
  • De-escalating upset customers while adhering to the client policies and procedures
  • Documenting both the customer concern and action to resolve the issue in the CRM tool
  • Ticket escalation to respective Support Group
  • Ticket creation /Categorization / Prioritization
  • Receive and Promptly Respond to Customer Queries
  • Iidentify and troubleshoot, document and categorize customer inquiries/requests, and if needed escalate complex problems according to defined escalation procedures.

  • Attractive salary and stable job offer- employment contract
  • Medical care with dentist for you and your family
  • Cafeteria benefits & multisport card
  • Recognition program
  • Opportunities to grow internal promotions in Poland & abroad!
  • Opportunities to develop co-financed training programs, free training platforms: UDEMY, Busuu
  • Opportunity to make a difference: volunteering programs

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COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O

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Adres
Gdańsk

Ogłoszenie z portalu

praca.pl
Ważne jeszcze 25 dni (do 02.09.2022)
  • Numer ogłoszenia: 64948407
  • Data wyróżnienia: 04.08.2022
  • Data wprowadzenia: 04.08.2022
  • Aktualizacja: 07.08.2022