Customer Service Specialist with Italian and Spanish/Portuguese
Ogłoszenie nieaktualne
Aktualizacja: 2 miesiące temu
Customer Service Specialist with Italian and Spanish/Portuguese
Gdańsk
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.
Our Global Business Services (GBS) hub, based in Gdansk, Poland is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
We are looking for a Customer Service Specialist with Italian and Spanish or Portuguese where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. This is a permanent job.
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
ABOUT THE JOB
- Deliver high quality service by e-mail, phone, or chat
- Nurture customer relationships by understanding the customer needs and resolving their queries
- Prepare to support the customer inquiries by studying products and policies and processes,
- Improve the quality of service with submissions to improve processes and services yet to be implemented.
- Follow-up with customers on issue resolution status
- Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation (GDPR))
- Act as a customer advocate in the organization while interacting with other internal departments
ABOUT YOU
- Fluency in Italian, English and either Spanish or Portuguese(speaking and writing)
- Fast learner with strong customer service focus
- High degree of accuracy and attention to details
- Strong communication and cooperation skills
- Strong cultural awareness
- Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have
- A comprehensive understanding of the local culture of supported countries - nice to have
- Work experience in a virtual, multi-national set up - nice to have
- Knowledge of eCommerce business – nice to have
ABOUT SWAROVSKI
A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.
Working for us is more than just a job - it's being part of a beloved brand, steeped in heritage, and renowned worldwide for quality and craftsmanship.
We offer a competitive salary, learning and development opportunities and provide a wide range of benefits (employee discount for our products, private medical care, My Benefit points, Multisport card, Lunch card, access to a language learning platform, legal and psychological support via the ICAS platform and more). Candidates from outside Tricity can benefit from our relocation support.
Whether you are just starting your career or celebrating an existing one, we invite you to make your own mark on Swarovskis rich history. Grow your own career through our blended learning and development programs. Learning opportunities are everywhere at Swarovski and will help you grow and develop your own career.
We are an equal opportunity employer and value diversity at our company.
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Ogłoszenie nieaktualne
Ogłoszenia, które mogą Cię zainteresować:
- Numer ogłoszenia: 64868138
- Data wyróżnienia: 08.06.2022
- Data wprowadzenia: 08.06.2022