Customer Service Specialist with Italian and Spanish/Portuguese

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Aktualizacja: 2 miesiące temu

Customer Service Specialist with Italian and Spanish/Portuguese

Gdańsk


At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. 
Our Global Business Services (GBS) hub, based in Gdansk, Poland is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
We are looking for a Customer Service Specialist with Italian and Spanish or Portuguese where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. This is a permanent job.
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.  

ABOUT THE JOB

You are an ambassador of our brand. In this role, and together with the team you will:
  • Deliver high quality service by e-mail, phone, or chat 
  • Nurture customer relationships by understanding the customer needs and resolving their queries
  • Prepare to support the customer inquiries by studying products and policies and processes,
  • Improve the quality of service with submissions to improve processes and services yet to be implemented.
  • Follow-up with customers on issue resolution status
  • Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation (GDPR))
  • Act as a customer advocate in the organization while interacting with other internal departments

ABOUT YOU

You are a motivated talent and bring along the following background: 
  • Fluency in Italian, English and either Spanish or Portuguese(speaking and writing)
  • Fast learner with strong customer service focus
  • High degree of accuracy and attention to details
  • Strong communication and cooperation skills
  • Strong cultural awareness 
  • Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have
  • A comprehensive understanding of the local culture of supported countries - nice to have
  • Work experience in a virtual, multi-national set up - nice to have
  • Knowledge of eCommerce business – nice to have

ABOUT SWAROVSKI

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.  
A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.
Working for us is more than just a job - it's being part of a beloved brand, steeped in heritage, and renowned worldwide for quality and craftsmanship.
We offer a competitive salary, learning and development opportunities and provide a wide range of benefits (employee discount for our products, private medical care, My Benefit points, Multisport card, Lunch card, access to a language learning platform, legal and psychological support via the ICAS platform and more). Candidates from outside Tricity can benefit from our relocation support.

Whether you are just starting your career or celebrating an existing one, we invite you to make your own mark on Swarovskis rich history. Grow your own career through our blended learning and development programs. Learning opportunities are everywhere at Swarovski and will help you grow and develop your own career.

We are an equal opportunity employer and value diversity at our company.

Prosimy o dodanie klauzuli:

Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych).
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  • Numer ogłoszenia: 64868138
  • Data wyróżnienia: 08.06.2022
  • Data wprowadzenia: 08.06.2022