Customer Service Specialist with Italian (temporary, remote option)

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Aktualizacja: 3 miesiące temu | Nr ref: job requisition id R-71571

Customer Service Specialist with Italian (temporary, remote option)

Gdańsk

Reference Number: job requisition id R-71571

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. 
Our Global Business Services (GBS) hub, based in Gdansk, Poland is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
We are looking for a Customer Service Specialist with Italian where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. 
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.  
#hybrid ; #remote
This is a temporary job from October/17 or November/1 2022 until February/28 2023
Remote work is possible from Poland.

ABOUT THE JOB

You are an ambassador of our brand. In this role, and together with the team you will:
  • Deliver high quality service by e-mail, phone, or chat 
  • Nurture customer relationships by understanding the customer needs and resolving their queries
  • Prepare to support the customer inquiries by studying products and policies and processes
  • Improve the quality of service with submissions to improve processes and services yet to be implemented
  • Follow-up with customers on issue resolution status
  • Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)
  • Act as a customer advocate in the organization while interacting with other internal departments

ABOUT YOU

You are a motivated talent and bring along the following background: 
  • Fluency in Italian (C1) and English (B2)(speaking and writing)
  • Fast learner with strong customer service focus
  • High degree of accuracy and attention to details
  • Strong communication and cooperation skills
  • Strong cultural awareness 
  • Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have
  • A comprehensive understanding of the local culture of supported countries - nice to have
  • Work experience in a virtual, multi-national set up - nice to have
  • Knowledge of eCommerce business – nice to have

ABOUT SWAROVSKI

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.  
A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.  
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, or any other status protected under law in countries where we operate. 
 
We offer a competitive salary, learning and development opportunities and provide a wide range of benefits (employee discount for our products, private medical care, My Benefit points, Multisport card, Lunch card, access to a language learning platform, legal and psychological support via the ICAS platform and more).

Prosimy o dodanie klauzuli:

Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych).
zobacz klauzulę
  • Numer ogłoszenia: 64918580
  • Data wyróżnienia: 18.08.2022
  • Data wprowadzenia: 15.07.2022
  • Aktualizacja: 21.09.2022