Customer Support Specialist (Support Agent)

We are BoomBit, a leading Mobile Gaming company with a global audience of millions of players and over 1 billion downloads of our games since our inception in 2010. Our main games from the BoomBit Group include Hunt Royale, Dancing Line and Ramp Car Jumping. We’re a game developer and a publisher. With over 250 employees, we cover games of nearly any genre in the free-to-play (F2P) model on iOS and Android, and also on the Nintendo Switch. 
We have experts across publishing, user interface/experience (UI/UX), game design, monetisation, user acquisition (UA), creative, business intelligence (BI), quality assurance (QA), LiveOps, art and game development spread across and are continually looking to strengthen our team.
 
Location: Hybrid/Remote Work
 
Responsibilities:

• Responding to player issues using the Zendesk platform
• Preparing regular reports on work
• Preparing FAQs for games in cooperation with PMs
• Constant cooperation with other departments of the company

Requirements:

• Minimum 2 years of experience as a Support Specialist or a related position
• Independent problem solving skills
• Ability to estimate work time and efficiency
• Ability to organize work
• Communication skills
• Advanced knowledge of English (spoken and written)
• Very good ability to use the Zendesk platform
• Knowledge of the game industry and terminology used by mobile game players
• Knowledge of procedures for responding to the most common bugs reported by users

Why should you apply?

• Private Healthcare – Get fast access to top specialists and tests without the long waits – your health is our priority.
• Sports Card – Stay active with access to gyms, swimming pools, and various sports facilities.
• Flexible Working Hours – Shape your work schedule around your personal life, whether it’s a doctor’s appointment or family time.
• Remote/Hybrid Work Options – Choose the work setting that suits you best – office-based, remote, or a hybrid model.
• Development Budget – We invest in your future by covering training, courses, and workshops.
• English Courses – Enhance your language skills in our international environment.
• Knowledge Sharing & Training Opportunities – Share your expertise or become an internal trainer to inspire your peers.
• Team Integration Budget & Company Events – Enjoy regular team-building activities and social events that foster collaboration and fun.
• Referral Program – Recommend a great candidate and receive an attractive bonus when they join the team.
• Innovative Environment – Bring your ideas to life – our creative culture welcomes new solutions and fresh perspectives.
• Office in Gdańsk – A comfortable workspace with a garden, bicycle racks, showers, a fully equipped kitchen, free parking, and a location just two minutes from public transport. Plus, we’re pet-friendly!
• Creative Tools – Utilize our in-house 3D printer to experiment and innovate.

 
In line with pay transparency principles, the salary range and key benefits for this position will be disclosed to candidates prior to the first interview, enabling informed and transparent discussions on compensation.

Data Processing Notice (Ongoing recruitment process and future recruitment process)
https://boombit.com/assets/recruitment/data_processing_notice.pdf