IT Service Desk Team Leader - Gdansk

Ogłoszenie nieaktualne

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Firmą
Wymiar pracy
Pełny etat
Rodzaj umowy
Umowa o pracę
Branża / kategoria
Wsparcie techniczne / Helpdesk
Poziom stanowiska
Pracownik umysłowy
Charakter pracy
Hybrydowa
Rekrutacja online
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Aktualizacja: 30 dni temu

Join our centralized Service Desk and become a part of a multinational team where quality has a priority over quantity, and where we aim to do the right thing the first time around. We are a high performing and highly motivated group of people and we are here to provide the best possible support to our colleagues around the globe (internal client).

Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.

As a IT Service Desk Team Leader, Gdansk, you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 500 colleagues dedicated to supporting all of Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far.

With over 12 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.

About the job

We started our journey in September 2018 so we are a relatively young Service Desk. This means that you will have plenty of opportunities to develop your professional skills in the IT direction that you would like to go, and that you will have lots of room to try out a variety of different tasks before making a decision.

We value openness and willingness to try out new things and put great value in tolerance as well as the ability to communicate through language and cultural barriers. If this has caught your interest, please read below about the position.

Specifically, you will:
  • Manage and supervise the team responsible for end user technical support related to Incidents/Service Request and High Severity Incidents areas.
  • Monitor and ensure SLA fulfilment according to agreed standards.
  • Preparing and analysing reports (statistics, control of team, monitoring of client   systems).
  • Responsible for employment, evaluation and development of team members.
  • Support and cooperation with other service desks, internal stakeholders, vendors and 3rd party suppliers.
  • Taking active part in further development of Arla IT processes and department in Gdansk location.
Who are you?
  • A person who can make their voice heard, understood and respected by suppliers and team members.
  • You are motivated by enhancement and optimization of work processes and systems.
  • You know how to build professional relations to the business and suppliers.
Furthermore, you:
  • Have minimum 3 Years of Experience in ServiceDesk/Helpdesk Enviroment on various positions.   
  • Solid Understanding of Incident Management  & Requested Fulfillment Processes
  • Leadership skills gathered from previous Project/Teams Management supporting functions.
What do we offer?
  • International operating environment 
  • Medical care & life insurance
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
  • Scandinavian working style & no dress code
  • Trainings with experts & professional induction in a new position
  • Development programs (function additions, coordinator programme)
  • Financial support of your education 
  • Relocation package
  • Referral program for employees
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
  • Flexible working time (start your day of work between 7-9) and home office work possibility
  • Additional holiday depending on length of employment (up to 4 days)
  • Fully paid 30 min. break 
… while in the office you can also use some of below: 
  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
  • Spacious canteen, delicious coffee and tea available on every floor in special designed spots
  • Chill-out rooms with X-box, pool table, board games, football table and swing
Informacje o firmie
Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity and apply.

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.

Prosimy o dodanie klauzuli:

Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych).
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  • Numer ogłoszenia: 64846744
  • Data wyróżnienia: 24.05.2022
  • Data wprowadzenia: 24.05.2022
  • Aktualizacja: 07.06.2022