IT Support Specialist with German

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Pełny etat
Rodzaj umowy
Umowa o pracę
Branża / kategoria
Wsparcie techniczne / Helpdesk
Poziom stanowiska
Pracownik umysłowy
Charakter pracy
Stacjonarna,
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Tak

Aktualizacja: 7 dni temu

thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes for thyssenkrupp companies around the world. We are the Global Shared Service center of thyssenkrupp – one of the largest GSS centers in Tri-City. Global Application Support is the global support team providing comprehensive knowledge in web applications to all thyssenkrupp employees around the world 24/7. The site in Gdańsk works 24/5. Within our team we’re focused on development and take part in many interesting projects across the whole IT department.

Your responsibilities:
  • Serving as L1 Support in our Global Support Team for infrastructure and/or application environment
  • Serving as User Support in Desktop / Server Services
  • Receiving and responding to submitted support tickets, incoming calls and e-mails regarding infrastructure problems
  • Investigation on troubleshooting of problems in MS products
  • Identification, failure analysis and problem solving via phone or email
  • Incident recording and tracking in a ticketing tool
  • Incidents processing to other support groups
  • User management in various systems
  • Establishing FAQ for users
  • Creating and updating of knowledge base
  • Taking part in interesting projects, like automation project


Your profile:
  • Fluent written and spoken German (min. B2), English on a communicative level (min. B1)
  • Minimum Bachelor’s Degree
  • Ready to work in shifts
  • Experienced in working in international environment and teams
  • Experienced in working in Service Desk team (whether L1 and/or L2 support)

Would be an asset
  • Experience in Incident/Problem Management
  • ITIL v3 or v4 certificate
  • MS Products knowledge (MS Office (Outlook, Teams, OneDrive), Windows 10, Active Directory)
  • Hardware (Notebook, Desktop) knowledge
  • Network (LAN/WAN) knowledge
  • Work experience in Service Desk in the 1st or 2nd level support

What we offer you
  • Talent and development programs aimed at developing technical and soft skills: access to online learning platforms, SAP (SAP Learning HUB, SAP Live Access) and non-SAP-related learning platforms (MS platform), necessary tutorials with experienced colleagues from Germany, High Potential Development Program, Leadership Program and Academy. Certified trainings provided by external specialists
  • Attractive working conditions and social benefits: work in a “home office” mode, flexible working hours, office’s “open space” culture, sports cards (MultiSport), funding of cultural and sports activities, Lux Med private medical care, relocation package

We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.

 
Informacje o firmie
At thyssenkrupp we have more than 160,000 employees in nearly 80 countries and annual sales of €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that's right for you, that piques your interest, and that puts your skills to the test.
 

Prosimy o dodanie klauzuli:

Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych).
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thyssenkrupp Group Services Gdańsk

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Adres
Gdańsk Oliwa
al. Grunwaldzka 472D 

Profil pracodawcy

thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes for thyssenkrupp companies around the world. We are the Global Shared Service center of thyssenkrupp – one of the largest GSS...

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Firma

Miasto
Gdańsk
Ulica i nr
al. Grunwaldzka 472D
NIP
1070028694
thyssenkrupp.com
Ważne jeszcze 7 dni (do 10.03.2021)
  • Numer ogłoszenia: 63994970
  • Data wyróżnienia: 23 lutego 2021
  • Data wprowadzenia: 18 grudnia 2020
  • Aktualizacja: 9 lutego 2021
  • Wyświetleń: 1 823
  • Wyświetleń na liście: 77 809
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