Junior IT Support Specialist with German

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Ogłoszenie nieaktualne

Wymiar pracy
Pełny etat
Rodzaj umowy
Umowa o pracę
Branża / kategoria
It / programowanie,
It / administracja
Poziom stanowiska
Pracownik umysłowy
Charakter pracy

Aktualizacja: 8 miesięcy temu

Joining thyssenkrupp IT Competence Center, you will become a part of a team of dedicated professionals, who support and develop Global IT Applications and thyssenkrupp infrastructure worldwide. We promise to create an environment where each employee feels valued and our teams are driven by the group spirit. You will be equipped with all necessary tools, which will help you develop your full professional potential. You will be able to balance your private and professional life, staying in close contact with what really matters to you.

Your responsibilities
  • User Support in various SAP systems and web-based applications
  • Receiving and responding to submitted support tickets, incoming calls, and e-mails regarding application problems
  • Investigation on troubleshooting of problems in production systems
  • Identification, failure analysis and problem solving by phone or email
  • Incident recording in a ticket system
  • Handling of web-based Application-related specific questions
  • Processing of Incidents to other support groups
  • User management in various systems
  • Establishment of a FAQ for users

Your profile
  • Fluent written and spoken German, English on a communicative level
  • Minimum Bachelor’s/Master’s Degree
  • Experience and sensitivity to an international work environment and teams

Would be an asset
  • Experience in Incident / Problem Management
  • ITIL v3 certificate
  • Work experience within SAP systems and web-based applications in the 1st, 2nd level support

What we offer you
  • Attractive working conditions and social benefits: sports cards (MultiSport & CityFit), funding of cultural and sports activities, Lux Med private medical care, annual bonuses, relocation package
  • Talent and development programs aimed at developing technical and soft skills: ITIL certffication, CISCO certification, co-financing external trainings, German language classes, High Potential Development Program, Leadership Program and Academy
  • “Open door” culture - work in international environment, friendly working atmosphere: company events such as Summer Party, Christmas Party, Team hangouts, Fresh Fruit Days, flexible working hours

Prosimy o dodanie klauzuli:

Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych).
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  • Numer ogłoszenia: 62782807
  • Data wyróżnienia: 12 sierpnia 2019
  • Data wprowadzenia: 12 sierpnia 2019
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