Product Technical Complaints Senior Associate with German
podstawowe
Gdańsk Oliwa
al. Grunwaldzka 472A Product Technical Complaints Senior Associate with German Umowa o pracę
al. Grunwaldzka 472A Product Technical Complaints Senior Associate with German Umowa o pracę
Product Technical Complaints Senior Associate with German
Firma
Wymiar pracy
Pełny etat
Rodzaj umowy
Umowa o pracę
Branża / kategoria
Kontrola jakości / Audyt,
Farmacja
Poziom stanowiska
Specjalista
Charakter pracy
Hybrydowa
Wymagane doświadczenie
Tak
Purpose:
The purpose of this job is to record, verify, prioritize, and handle technical product complaints according to process documentation, including escalations and the sample handling process.
Your Tasks & Responsibilities:
Who Your Are:
The purpose of this job is to record, verify, prioritize, and handle technical product complaints according to process documentation, including escalations and the sample handling process.
Your Tasks & Responsibilities:
- Process of Product Technical Complaint Cases, including receiving of complaints, entering into internal IT Tool, processing, and final closing
- Identify escalation needs and notify appropriate function
- Apply country specific requirements and product specific requirements during processing of Technical Complaint cases
- Support sample handling and reimbursement process
- Create letters to complainants and 3rd party companies
- Maintain interfaces and communication with internal and external call centers, manufacturing sites, country quality units and complainants to obtain complete case information and investigate thoroughly
- Prepare standardized KPI reporting’s
- Ensures an appropriate documentation, archiving and record-keeping process in compliance with applicable regulations and standard operating procedures
Who Your Are:
- Medical/pharmaceutical/ natural science background
- Proven professional experience in the respective process or similar area (quality related)
- Ability to use the relevant IT systems (e.g., SAP)
- Computer literacy, ability to use the office suite
- Ability to lead teleconferences in an international context
- English at least B2 written and spoken
- German at least B2 written and spoken
- Analytical skills
- Strong customer focus
Prosimy o dodanie klauzuli:
I consent to the processing of my personal data by Bayer Sp. z o.o. with its registered office in Al. Jerozolimskie 158 02-326 Warszawa for the purposes of the recruitment process.
By sending your application, you consent to the processing of your personal data on the above terms for the purposes of a given recruitment project. After its completion, your CV will be deleted from the Administrator's database. If you consent to the processing of the submitted data in subsequent recruitment projects, it is necessary to give additional consent in the application form.
Personal data will be processed in connection with the ongoing recruitment process, and after giving consent to future recruitment on the basis of Article 6(1)(a), and in the field of image, Article 9(1)(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
Personal data will be stored until the candidate's consent to the processing of their data for these purposes is withdrawn, but in the case of recruitment no longer than 2 years.
By sending your application, you consent to the processing of your personal data on the above terms for the purposes of a given recruitment project. After its completion, your CV will be deleted from the Administrator's database. If you consent to the processing of the submitted data in subsequent recruitment projects, it is necessary to give additional consent in the application form.
Personal data will be processed in connection with the ongoing recruitment process, and after giving consent to future recruitment on the basis of Article 6(1)(a), and in the field of image, Article 9(1)(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
Personal data will be stored until the candidate's consent to the processing of their data for these purposes is withdrawn, but in the case of recruitment no longer than 2 years.
zobacz klauzulę
Data dodania ogłoszenia: 25.04.2025
ID oferty: 66064266
Zgłoś
Zobacz także:
Architekt / asystent architekta
Sopot Dolny Sopot
Pokojowa w hotelu Gdańsk Brzeźno
Gdańsk Brzeźno
Kierowca Taxi z własnym autem
Sopot Kamienny Potok
obserwuj to ogłoszenie
obserwuj
Udostępnij
Wróć do góry