Service Integration Analyst

We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive*
Do you have experience in IT Project Management, Service Management or Service Operations? Are you passionate about the chance to bring your experience to a world-class content-driven technology organization? If yes, come join our team and develop your career with our growing Service Management Team in Gdansk.
The CIO (Chief Information Office) organization in Thomson Reuters provides shared capabilities spanning Service Management, Digital Commerce, Platforms Engineering, and Architecture.  The CIO organization is driving a change to bring closer alignment of the technology work we do, to the product and business outcomes.  The services from CIO are delivered through a shared capability model and implemented by a strong, talented, diverse set of global teammates. Using modern technology, platforms and services, and closer alignment to business stakeholders, we maintain a focus on customers, while making it easier for our internal consumers to use our services. Gdansk is the home of Service Management and is at the epicenter of how we manage our customers’ experience.
The role of Service Integration Analyst is a critical function within Service Management where the interaction with the Supplier defines how effectively we consume their service. We leverage Service and Operational reviews to do this and through well-defined principles, processes, and metrics, our team collaborates to gauge how the supplier supports the underpinning of our Products across the enterprise. These Products would be within the Legal, Tax and Accounting Practice, Corporates segments along with the enabling functions – supporting the organization.
Join our team today and you can bring your innovation, knowledge, and curiosity to create technology that powers the world’s most informed professionals.
About the Role
In this opportunity as Service Integration Analyst, you will: 

• Manage all aspects in our capability areas within Service Management: functionally focused on Service Integration Capabilities which include - Introduction / Onboarding / Governance / Compliance  
• Work closely with Service Providers both Internal and External to manage Service Level Management Assessments with the ability to define, manage and guide discussions around service expectations to establish outcomes in our experience of the Service
• Work on Business as Usual (BAU) in assuring & enabling Service Management expectations with our Service Providers
• Liaise with Introduction, Onboarding, Governance, Cost Optimization and Compliance Teams to enable a unified experience
• Manage consistent and actionable reporting across service providers (internal and external)

About You
You’re a fit for the role of Service Integration Analyst if you:

• Have a Bachelor’s degree or equivalent, preferably in Information Technology / Engineering or related discipline
• Have 2-5 years of experience in Technology Management, Vendor Management, Software development and/or technology infrastructure and operations
• Offer a broad range of skills and levels of understanding related to technology infrastructures such as Cloud, AI, Platforms, Networking & tools.
• Have certification in ITSM, ITIL or Service Integration & Management Experience (beneficial)
• Are a strong-minded, collaborative individual capable of developing a vision and roadmap to deliver it
• Have strong supplier / partner / vendor management experience
• Have strong stakeholder management skills

What’s in it for you?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 
Accessibility 
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive (subject to proof of status). This is inclusive of:

• Ukrainian citizens and their family members residing in Ukraine before 24 February 2022
• Third country citizens and stateless persons and their family members with international or equivalent national protection in Ukraine, who had a valid residence permit in Ukraine on 24 February 2022
• Citizens of other third countries who were permanent residents in Ukraine on 24 February 2022 in accordance with Ukrainian regulations and who cannot safely and permanently return to their country