Team Leader with German and English

This job is for you if: 

• You are looking to work in hybrid mode or entirely from home (area of Poland only);
• You have fluent command of spoken and written German (C1) and English (B2) (Both); 
• You can effectively manage a team, offer constructive feedback, oversee processes and growth (at least 2 years of experience in a corporate environment);
• You have excellent manners and high personal standards;  
• You are motivated and growth oriented;
• You are no stranger to MS Office software;  
• You think logically, and are good at problem-solving and introducing improvement solutions;

(Gdańsk os site)   Your tasks will involve: 

• Leading, managing, overseeing and supporting a team of Customer Service Agents;
• Ensuring the Team fulfills KPI’s set by clients;  
• Facilitating clear and efficient communications;
• Rewarding Agents for best results;
• Participating in the recruitment and induction processes.

Join us and you will be able to: 

• Grow and develop, 92% of our Management started their journey in Customer Care;   
• Receive appealing social bonuses (Multisport card, access to private healthcare); 
• Work in a great team with an amazing atmosphere.

• Additional vacation funds or co-financing new glasses is a standard for us and additional funds for Winter Holidays.
• We have internal programs promoting a healthy lifestyle and offer Psychological Support;
• We offer access to broadly developed training platforms. Growth of our employees is important to us.