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Customer Support Executive with Russian

Ogłoszenie nieaktualne

Customer Support Executive with Russian

Jestem
Firmą
Wymiar pracy
Pełny etat
Rodzaj umowy
Umowa o pracę
Branża / kategoria
Obsługa klienta,
Sprzedaż B2B
Poziom stanowiska
Specjalista
Charakter pracy
Stacjonarna
Wymagane doświadczenie
Tak


Russian Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries.
The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query.
YOUR DAILY TASKS
  • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in Russian
  • Log and classify all calls and requests for assistance in the customer relationship management system
  • Filter and call out enquiries related to other aspects of the business and handover to the appropriate department
  • Handle the resolution process for customers relating to data and applications for a particular product/s and contact the relevant team in LSEG
  • Coordinate enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
  • Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur
  • Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry, including customer concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate
  • Recognize and raise recurring problems, inferior processes, or outdated procedures
  • Accept additional projects or areas of responsibility that will improve the team’s performance
  • The role may require flexibility in working hours to cover the Russian business hours
WHAT DO YOU NEED TO BRING
  • Business level, both written and spoken fluency in English and Russian
  • Experience in a customer service or contact center environment preferred
  • Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage 
  • The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve
  • Positive approach to undertake additional projects and responsibilities from time to time
YOU WILL BE EVEN MORE COMPETETIVE IF YOU HAVE
  • University degree in a field relating to the financial markets, the finance sector or business
  • Previous experience in the financial or IT industry
YOUR PACKAGE WHEN JOINING GDYNIA TEAM
  • Wellbeing: monthly wellness allowance and employee assistance program
  • Healthcare: private medical care with Medicover, premium package fully covered by employer
  • Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
  • Recognition: promoting appreciation culture through global Reward and Recognition platform
  • Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
  • Development: e-learning platform, a range of workshops and international projects
  • Onboarding: structured training and buddy support
  • Information: access to real-time economic data through our flagship products Eikon and Workspace
  • Diversity: inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
  • Charity: 2 additional days off for voluntary jobs
  • Office: chillout room with video games, massage chairs, and ping-pong table
  • Activities: sport teams and social events to join
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Prosimy o dodanie klauzuli:

Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych).
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Data dodania ogłoszenia: 06.07.2023

Aktualizacja: 13.07.2023

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