Lead UX Designer

The LSEG Design UX team is seeking a talented, user obsessed, visually inspired, Experience Designer to develop simply beautiful customer journeys and UX experiences for our customers.
Want to join, give, and learn from, a diverse, creative, passionate, multi-disciplinary team of Service Designers, UX designers, visual designers and front end developers? We love turning complex experience problems into elegant, innovative, and useful solutions that meet our customers’, business and colleague experience needs.
As a customer centred team, we craft high-quality user focused, re-usable experiences. We embrace hybrid working and use digital tools to innovate, communicate, and share, while knowing the value of face-to-face meetings and when to be there in person to build networks and positively influence.
Imagine being a UX designer in our team, you’ll be fundamental to leading and delivering strategic, LSEG-wide customer experience initiatives. You’ll work collaboratively with the team to craft concepts and deliver responsive design experiences for LSEGs digital and employee ecosystem.
Involving the end user in your designs and liaising directly with product owners, technical architects and technology partners, we also like to mix quantitative analysis to the qualitative feedback loop.
Taking ownership to drive consistency of UX, while being inspired by our new Brand architecture, you can call on the expertise of our dedicated experience fundamentals team and use our Design System to accelerate you in our agile working practices.
This role will attract a highly creative teammate at pace with the latest service design and interaction design trends as well as a deep knowledge of user experience principles.  Leading by example, imagine delivering conceptual designs, customer journey maps, heuristic analysis and hands on delivery out to customers, and caring and defending your vision and design decisions against the balance of user needs, brand experience, technical constraints and business needs.
Do you want to?

• Deliver holistic, innovative, end-to-end service user experiences across LSEG’s digital experience
• Inspire and provide creative designs that are beautiful, clear, useful, easy-to-use, innovative, and efficiently built
• Deliver the design experience from sprint horizon concepts to prototypes and final wireframes
• Take responsibility for communicating designs to collaborators and incorporating and balancing conflicting feedback back into the designs
• Organise and run customer journey workshops and deliver service maps, customer journeys, design concepts, layouts and screens from the output
• Assist in the development of high-quality visual and interactive proof of concepts to share with internal and external customers
• Advocate for customer-centred, context-aware, responsive web design and platform-specific design as key to LSEG’s competitive advantage
• Support the team in the creation and execution of UX workshops in support of other organisational teams
• Demonstrate adaptability to changing priorities driven by the speed of our innovative, fast-paced, information services industry

Do your skills resonate with our needs?

• Motivated, curious self-starter with a strong collaborative nature
• Happy defending concepts and negotiating successful compromises between multiple project collaborators
• Detailed knowledge of user-centred design principles
• Expertise delivering service design customer journeys, wireframes, prototypes, detailed design screens from mobile to desktop.
• Skills in interpreting qualitative and quantitative data into designs
• Current knowledge of design strategies and trends, especially for web responsive, platforms and e-commerce experiences
• Expertise in leading UX tools e.g. Figma, Photoshop, XD, Invision
• Ability to work with development teams to negotiate solutions within technology constraints
• Customer-centric, visual, creative
• Clear verbal and written communication and empathy for the customer
• Bachelor’s degree in Service design, Interaction Design, Information Design, Product Design or equivalent professional experience

Do you have other skills we might also want to hear about?

• You adore a proper design system to deliver UX at speed
• Being organised and love attention to detail
• You can maintain high design standards in a lean, fast-paced environment
• Being teammates with a global team!
• Inclusive in your approach to design with accessibility on your mind as you work
• Experience working in a formal Agile delivery environment

Please include a digital portfolio, so we can see your talent and how you like to work
YOU RECEIVE:
Wellbeing: monthly wellness allowance and employee assistance program
Healthcare: private medical care with Medicover, premium package fully covered by employer
Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
Recognition: promoting appreciation culture through global Reward and Recognition platform
Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
Development: e-learning platform, a range of workshops and international projects
Onboarding: structured training and buddy support
Information: access to real-time economic data through our flagship products Eikon and Workspace
Diversity: inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
Charity: 2 additional days off for voluntary jobs
Office: chillout room with video games, massage chairs, and ping-pong table
Activities: sport teams and social events to join
NOTE: In Q3 2023 we’re moving to brand new, top-notch office located in 3T Park, Kazimierza Gorskiego Street in Gdynia
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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