Order to Cash Analyst with Portuguese

Ogłoszenie nieaktualne

Jestem

Firmą

Wymiar pracy

Pełny etat

Rodzaj umowy

Umowa o pracę

Branża / kategoria

Obsługa klienta

Poziom stanowiska

Specjalista

Charakter pracy

Hybrydowa

What do we expect?

1-2 years of experience in OTB/Order Management, OTC or Collections.
Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Portuguese.
Strong interpersonal & communication skills and ability to maintain professional business contact.
Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management.
Knowledge of SAP and Microsoft Office Excel would be an asset.

What will you do? As Order to Cash Analyst you'll be responsible for:

Analyzing and solving medium-complexity or non-standard problems.
Performing immediate outbound and inbound calls and e-mails to customers related to collections/order management process.
Proactively escalating problem accounts to the appropriate function to accelerate the collection of overdue accounts. Contact with customers with aged accounts based on generated collection strategy worklist.
Manage commercial disputes (claims) related to O2B process – contact with customers.
Monitoring execution of dunning activities by company policy and timeline.
Receiving and driving timely resolution or closure of standard collection-related Customer queries, complaints, and feedback through multiple source points email, phone, etc. by liaising with appropriate internal company functions e.g. O2B for invoicing issues.
Reviewing and facilitating customer account monitoring through the conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs in adherence with company policy.
Contributing within O2C organization.
Performing processing B2C and O2B controls as prescribed in the desktop procedures.
Updating Country Specific documentation.

What can we offer:

Ability to work in hybrid mode.
Benefits such as Multisport card, private medical care in Luxmed, life insurance, access to MyBenefit platform, Referral Program, Employee Assistance Program, Employee Share Purchase Plan.
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugees.
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.

Nr. ref.: R00198251

Data dodania ogłoszenia: 14.02.2024

Aktualizacja: 14.03.2024