Specialist- Service Delivery Management

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Specialist- Service Delivery Management

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Join Us As:

Specialist- Service Delivery Management

Department: Technonoly & Commercial

Location: Gdańsk Wrzeszcz (Neptun Office)

Responsibilities:

Are you looking for an opportunity to work closely together with many stakeholders? Do you understand both IT and the business side of the Commercial and Sales area? Do you like to comply with the correct processes and keep agreed deadlines? Then you might be the person we are looking for.

The important link between IT, the business, and the vendors
You will be part of the Technology & Commercial Team in IT Operations. Our international team is located in Aarhus (DK), Gdansk (PL) and Stockholm (S). We are taking care of the IT support globally and a vital part of our job is to cooperate with and follow up on our vendors according to the defined SLA’s. As a Service Delivery Manager, you will also have a close relationship with the business, you will be their partner and go-to person.

Your main tasks are:

Acting as guardian of production systems in your area
Ensure that information in tickets (Demands or Change Requests) is correct
Plan implementation of enhancements in coordination with the business and vendors
Ensure maximum use of existing standard/template solutions
Validate with the Authorized Requester that business needs have been fulfilled after the implementation of the change
Managing purchase orders and invoices for your vendors
Sparring partner for ART’s and The Scrum Master in the Release Trains

Process expertise and great collaboration skills
As you will work closely together with both the business and other teams you need good cooperation and communication skills in English. Excellent planning skills are also crucial for this position. You master building up a network – and use it! You are willing to learn quickly and become a skilled user of Service Now. You are familiar with the processes used in a Commercial or Sales department and know the importance of having the right master data. If you have experience with SAP Sales or similar systems it will be an advantage.

Besides this we assume you:

Possess a master’s degree in Business Administration, Logistic or similar relevant education
Several years of experience from an IT company or department in a larger company
Are openminded and communicate effortlessly with all levels of stakeholders
Have experience or interest in Agile ways of working

Interested in a new opportunity?
Arla is on a journey to create the future of dairy and IT has an important role in reaching that goal. You will be part of a strong international IT Department with a lot of very skilled colleagues. Each of us has a role to play, with the freedom to think big. We are ambitious, but we prefer accountability over control. So, if you are up for a challenge, there is no shortage of opportunities to have an impact - and realize your ambitions - whatever they may be.

What do we offer?

International operating environment
Medical care & life insurance
Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.

Scandinavian working style & no dress code
Trainings with experts & professional induction & development programs
Financial support of your education
Relocation package

Referral program for employees
Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
Support for your healthy lifestyle (fruit day, facility for sportsmen, sports challenges and activities, Arla active teams/sport groups)
Flexible working time and home office work possibility depending on business needs
Additional holiday depending on length of employment (up to 4 days)

… while in the office you can also use some of below:

Modern office space with a beautiful view and high standard furniture (i.e. adjustable desks)
Spacious canteen, delicious coffee, and tea available on every floor in special designed spots
Chill-out rooms with X-box, pool table, board games, football table and swing

Would you like to join us?
If you want to drive innovation and help shape the industry, then seize this exciting opportunity. Please apply as soon as possible. We will invite candidates for interviews on an ongoing basis.

For additional information, please reach out to Senior Manager, Technology & Commercial Dorte Brit Lau Malling, via phone +45 7643 4679.

We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organization and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

Values

Why Arla?

Your future colleagues describe these generally:

Recruitment process

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You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center. Read more about us on: jobs.arla.pl

Data dodania ogłoszenia: 21.12.2023

Aktualizacja: 21.12.2023