Customer support specialist with German and English
Ogłoszenie mini
Customer support specialist with German and English
Jestem
Firmą
Branża / kategoria
Obsługa klienta
Poziom stanowiska
Specjalista
Charakter pracy
Zdalna
The candidate:
- Has very good command of spoken German (level C1);
- Has very good command of spoken English (at least level B2);
- Experience in a contact center or customer facing role is beneficial;
- Can adapt quickly to changes in products, process and technology;
- Has proven track record of excellent attendance and time-keeping;
- Has good computer literacy.
The role:
- Respond to and resolve a wide variety of consumer queries by phone, chat or email;
- Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
- Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
- Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
- Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
- Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
- Proactively provide support and assistance to colleagues and work together as a team.
We offer:
- Competitive remuneration scheme;
- Working schedule: Monday – Friday 9:00 - 18:00;
- Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
- To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- Opportunities for a long-term professional career;
- Entitlement to company internal training and development accordingly global standards;
- Work at home opportunity.
Data dodania ogłoszenia: 12.04.2024
Aktualizacja: 02.05.2024
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