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Help Desk Engineer Tier I

Ogłoszenie nieaktualne

Help Desk Engineer Tier I

Jestem
Firmą
Wymiar pracy
Pełny etat
Rodzaj umowy
Kontrakt B2B
Branża / kategoria
Wsparcie techniczne / Helpdesk
Poziom stanowiska
Specjalista,
Asystent
Charakter pracy
Stacjonarna,
Zdalna

We are pursuing IT Help Desk (End User Engineer) professionals who are looking to elevate their career. This role will provide the opportunity to get hands on experience with the latest bleeding edge technologies. Arkonski provides an almost limitless potential for upward mobility in the fields of security, networking, and virtualization. Our Help Desk is viewed as a training program for these verticals.

Responsibilities Include:
  • Provides world class customer service with a focus on setting a positive and supportive tone with end users
  • Reacts and responds to tickets and alerts to ensure maximum possible service availability and performance
  • Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and network connectivity
  • Records ticket and status information in a timely / accurate fashion
  • Troubleshoots and resolves incidents and/or escalate as required with support vendors and Arkonski senior support engineers
  • Facilitates resolution of tickets/service requests while meeting or exceeding defined service level expectations
  • Contributes and maintains accurate documentation to provide consistent solutions
  • Assists level 2 systems and network security teams with tasks as server builds, firewall policy updates and system backups
  • Completes assigned administrative projects (i.e. testing and other project related tasks)
  • Other duties as assigned
Requirements:
  • Candidates must be local to the Gdansk Metropolitan area
  • Candidates must be willing to participate in 24/7 shift rotation
  • Excellent verbal and written English communication is a must
  • A stable internet connection for remote work
  • A desire to pursue a long-term career in IT, and a strong customer service background
  • Preference for one to two years of experience in a Help Desk related role.
  • Excellent teamwork, communications and interpersonal skills
  • Active Directory knowledge - fundamentals
  • Professional telephone demeanor with strong customer service skills and attention to detail
  • Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction
  • Hardware and software support for both desktop/laptop computers and printers
  • Follows company standard hardware and software configurations
  • MS Office (Word, PowerPoint, Excel) skills is required
  • ITIL knowledge or other IT certifications preferred
  • Ability to be punctual and maintain a varied schedule from week to week including rotating off hours coverage (nights/weekends)
  • Familiarity with enterprise systems (server, backup, active directory) and network switches/firewalls a bonus but not required
Job Type: Full-time, B2B. We will help you create your own business if you do not currently have one.

Data dodania ogłoszenia: 13.02.2024

Aktualizacja: 13.02.2024

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