Associate Customer Success Manager with German
Ogłoszenie nieaktualne
Associate Customer Success Manager with German
Jestem
Firmą
Wymiar pracy
Pełny etat
Rodzaj umowy
Umowa o pracę
Branża / kategoria
Obsługa klienta
Poziom stanowiska
Specjalista
Charakter pracy
Stacjonarna
The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. This is done through the adoption of all LSEG - Refinitiv solutions purchased by the customer. Our CSMs ensure that clients retain the products they subscribed to and extend our services. They are in charge of gathering knowledge to help the account team understand the goals and aim of the client and set up a win-win strategy to become their partner of choice.
We are currently looking for an entry-level CSM who will be coordinating and organizing remote interaction of a client portfolio, delivering specialised communication done via videos, newsletters, tips and tricks, setting up initial or more advanced client engagement on a specific asset class (among Trading, Investment Banking, Commodities & Energy, Wealth, Investment Management or Forex/Money Market).
Comprehensive training will be provided.
RESPONSIBILITIES:
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
We are currently looking for an entry-level CSM who will be coordinating and organizing remote interaction of a client portfolio, delivering specialised communication done via videos, newsletters, tips and tricks, setting up initial or more advanced client engagement on a specific asset class (among Trading, Investment Banking, Commodities & Energy, Wealth, Investment Management or Forex/Money Market).
Comprehensive training will be provided.
RESPONSIBILITIES:
- Work closely with customers to help them use LSEG products efficiently and effectively
- Engage with clients by utilising customised digital workflow classes.
- Provide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classes
- Educate customers on LSEG products and content functionality to increase product usage on client’s end.
- Analyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunities.
- Collect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changes
- Develop and implement retention strategies as part of the customer's success plan, in partnership with Account Managers
- Identify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process.
- 80% of time customer facing (virtual)
- a master’s degree in financial Markets, Economics, Business or similar topic
- strong interpersonal skills with problem solver instincts
- strong customer service skills.
- strong presentation & communication skills both verbal & written.
- willingness to keep on learning and developing yourself while sharing this knowledge.
- English + GERMAN (required)
- had Financial Market Knowledge in one of the following domains: Trading, Investment Banking, Commodities & Energy, Wealth, Investment Management or Forex/Money Market and ideally in Digital Marketing
- had programming experience (Python)
- were fluent in Spanish or Italian
- Wellbeing: monthly wellness allowance and employee assistance program
- Healthcare: private medical care with Medicover, premium package fully covered by employer
- Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
- Recognition: promoting appreciation culture through global Reward and Recognition platform
- Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
- Development: e-learning platform, a range of workshops and international projects
- Onboarding: structured training and buddy support
- Information: access to real-time economic data through our flagship products Eikon and Workspace
- Diversity: inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
- Charity: 2 additional days off for voluntary jobs
- Office: chill-out room with video games, massage chairs, and table tennis table
- Activities: sport teams and social events to join
- New Office: In Q3 2023 we’re moving to brand new, top-notch office located in 3T Park, Kazimierza Górskiego Street in Gdynia..
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Prosimy o dodanie klauzuli:
Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych).
zobacz klauzulę
Data dodania ogłoszenia: 01.08.2023
Aktualizacja: 01.08.2023
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