Maps Reporting Team Leader

Ogłoszenie nieaktualne

Maps Reporting Team Leader

Jestem

Firmą

Wymiar pracy

Pełny etat

Rodzaj umowy

Umowa o pracę

Branża / kategoria

Kadry

Skills and Experience:

C1 level of English (spoken & written);
Experience with supervisory and project management to establish requirements;
Practice working in a B2B environment;
Working knowledge of MS Excel / Spreadsheets in areas like lookup, pivot table, and charts;
Excellent communication (verbal and written), facilitation, and interpersonal skills;
Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making;
Strong attention to detail with a desire to deliver accurately, efficiently, and to a high standard.

Preferred:

Previous management experience;
Proven track of self-development and team development activities.

What we do: At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant! Key Responsibilities:

Working in a shift-based work schedule (24/7);
Managing and overseeing the activity of the team of 15 - 20 Maps Reporting Specialists;
Being responsible for their groups' day-to-day operation, managing time and effort as per SLAs;
Providing mentorship, guidance, and career development to the team;
Monitoring workflow for variations and making adjustments as necessary to meet requirements;
Policy clarification and repository, on-floor mentor support;
Implementing escalation channels in accordance with mutually agreed-upon procedures;
Influencing team strategy through effective communication, building action plans, and executing the improvement plans;
Managing attendance, forecasts, team level reporting activities.

We offer:

Opportunity to be part of a global organization focused on the development;
Open-minded and multinational environment;
Training & development opportunities including language courses;
Professional development and a clear career path;
Full equipment and paid training provided from the first day of work;
Extensive benefits package:
- Multisport Card;
- LuxMed medical healthcare including dental care;
- Life insurance;
- Cafeteria benefits.