Order Managemnt Specialist with Italian

WE ARE LOOKING FOR A NEW COLLEAGUE:
Order Management Specialist with Italian

YOU AND YOUR TEAM
You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administration support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we agree with a number of internal teams and sometimes we also directly support external clients.

WHY IS THIS JOB MEANINGFUL?
As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the accurate contract, receives access to use our products and is accurately billed. We call our service “order to cash” because we handle the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid.

SOME OF THE DAILY TASKS YOU WILL PERFORM:
Preparing contracts for clients who decide to buy our products or services
Crafting client’s accounts and granting system permissions for the proper services
Handling billing process and assure that clients receive correct invoices
Resolving compliance issues in partnership with Compliance & Legal Teams
Operating on a number of internal tools and applications related to customer relationship management (CRM)
Responding to clients’ queries assuring the highest standards of customer service

WHAT DO YOU NEED TO BRING?
English language proficiency and Italian at least B2 level
Excellent communication skills to feel comfortable when collaborating with a number of different teams
Excellent interpersonal skills and ability to quickly learn new processes and applications
Very good analytical and critical thinking skills to enable you to look for alternative solutions when facing e.g. system errors
Strong digital literacy, including experience with Microsoft Office applications
Interest in work in a fast paced and goal-oriented environment

YOU WILL BE EVEN MORE COMPETITIVE WITH:
Previous experience in using CRM platforms such as Siebel or Salesforce and/or billing systems such as SAP

YOU RECEIVE:
Wellbeing: monthly wellness allowance and employee assistance program
Healthcare: private medical care with Medicover, premium package fully covered by employer
Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
Recognition: promoting appreciation culture through global Reward and Recognition platform
Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
NOTE: In Q3 2023 we’re moving to brand new, top-notch office located in 3T Park, Kazimierza Gorskiego Street in Gdynia
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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