Service Desk Implementation Specialist

powrót do listy
Branża / kategoria
Call center

Aktualizacja: 26 minut temu

Your new company
You will join Ricoh Business Services, a global technology company that has been transforming the way people work for more than 80 years.

Your new role
Service Implementation Specialist will own the transition of customers through the service desk transition life cycle between Ricoh and their customers.More importantly you will be responsible for the following:
  • Engage with all suppliers and stakeholders as required to complete production and approval of all service transition documentation
  • Liaising with internal and external customers to capture requirements
  • Schedule customer workshops with key stakeholders
  • Document Service Desk and Application Support Operations procedures captured during the customer workshops
  • Document and publish Transition plans
  • Coordinate and carry out User Acceptance Testing
  • Document outcomes of any UAT sessions and report defects

Key performance measures:
  • Documented and communicated pipeline of transitions
  • Fully Documented Library of service operations and transition documents
  • Regular Communication to key stakeholders
  • Published UAT outcomes and defects

What you'll need to succeed
In order to be successful in this position you need to have excellent written and spoken fluency in English, good planning and organizing skills and be customer focused with recognized customer service and communication skills to be able to establish relationships with a range of stakeholders. We are looking for a Candidate with working knowledge of ServiceNow or similar ITSM toolset and incident management knowledge/experience.

What you'll get in return
You will be working in the inspiring environment among ambitious people in the tallest building in Gdańsk, located within Olivia Business Center complex. You will be provided with benefits such as private medical healthcare with Luxmed, Multisport Card as well as life insurance. Moreover, you will have a flexible working hours and home office opportunity. Ricoh can also support external training, further education or provide you with an access to e-learning platform.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Pozostałe ogłoszenia z naszej firmy

Aktualizacja: 26 minut temu
Aktualizacja: 26 minut temu
Aktualizacja: 26 minut temu
Aktualizacja: 26 minut temu
Aktualizacja: 26 minut temu
Aktualizacja: 26 minut temu
Aktualizacja: 26 minut temu
Aktualizacja: 26 minut temu
Aktualizacja: 26 minut temu
Ogłoszenie podstawowe
Ważne jeszcze 364 dni (do 13.10.2020)
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  • Numer ogłoszenia: 62887041
  • Data wprowadzenia: 19 września 2019
  • Aktualizacja: 15 października 2019
  • Wyświetleń: 115
  • Wyświetleń na liście: 1 151
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